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Contact
hello@kiinbaby.com

SHIPPING

location

We are located in Australia, we ship both nationally & internationally. If you don’t see your countries shipping option at the checkout - please contact us for a shipping quote.

dispatch times

Orders will be dispatched within 4 business days, unless otherwise stated.

tracking

Once your order has been dispatched, you will receive a notification email, which will include a tracking number and link where you will be able to track your order.

free shipping

Free Shipping is applicable for orders over $250, within Australia. The discount will be automatically applied at the checkout, as long as the cart meets the following requirements;
- The order must meet a minimum amount of $250
- The shipping location must be within Australia. (Please note: Kiin Baby reserves the right to cancel this offer for certain locations at their discretion, as there are some very remote locations that unfortunately are not available to our courier service.)

delivery delays

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS).

return to sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point (if applicable). If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), We will contact the customer with options for re-shipment at the buyers expense.

order cancellation

If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at hello@kiinbaby.com
We also reserve the right to cancel and fully refund any orders at our discretion.

 

RETURNS

change of mind

Please choose your items carefully as we do not offer exchanges or returns for change of mind.

Faulty or damaged items

If there is a fault with the product please contact us at hello@kiinbaby.com within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process.

We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Kiin in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.

postage costs

For faulty items that are returned, a refund for the return postage costs will be issued (please keep a copy of the receipt as proof)