locationWe are located in Australia, we ship both nationally & internationally via Australia Post E-parcel service.
We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us via email to arrange a suitable time for pickup.
We're currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Please check the current estimate timeframes once the parcels have been dispatched from us: Australia Post Estimated international delivery speeds. We cannot guarantee these timeframes, they are only an estimate. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.
Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS), in this case, the customer will not be reimbursed for the postage costs, and may be charged a refund fee.
We will endeavour to dispatch orders within 3 business days.
Once your order has been dispatched, you will receive a notification via email or SMS, which will include a tracking number and link where you will be able to track your order.
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.
return to sender
It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. If the delivery is unsuccessful and parcel is returned to sender (RTS) due to customer error or failure to retrieve from collection point (if applicable), we will contact the customer with options for re-shipment at the buyers expense.
order cancellationIf you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped. Please contact us as soon as possible at email@example.com. A processing fee of 3% will be charged on any order that is cancelled/refunded. We also reserve the right to cancel and fully refund any orders at our discretion.
Please choose your items carefully as we do not offer exchanges or returns for change of mind, or for any items that have been bought at a discounted or SALE price.
Faulty or damaged items
If there is a fault with the product please contact us at firstname.lastname@example.org within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process.
We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Kiin in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.
For faulty items that are returned, a refund for the return postage costs will be issued (please keep a copy of the receipt as proof)
Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.
Despite every effort to provide accurate images of each product's colour and design, actual colors may vary slightly. This is due to different device screen settings, the different lighting used in photography and other factors. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your screen. In purchasing from Kiin Baby, you agree to accept the small risk that there will be a slight variation between the actual colour and the representation on our website.