locationWe are located in Australia, we ship both nationally & internationally via Australia Post E-parcel service.
We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us via email to arrange a suitable time for pickup.
We're currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Please check the current estimate timeframes once the parcels have been dispatched from us: Australia Post Estimated international delivery speeds. We cannot guarantee these timeframes, they are only an estimate. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.
Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS), in this case, the customer will not be reimbursed for the postage costs, and may be charged a refund fee.
We will endeavour to dispatch orders within 3 business days.
Once your order has been dispatched, you will receive a notification via email or SMS, which will include a tracking number and link where you will be able to track your order.
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.
return to sender
It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. If the delivery is unsuccessful and parcel is returned to sender (RTS) due to customer error or failure to retrieve from collection point (if applicable), we will contact the customer with options for re-shipment at the buyers expense.