SHIPPING

location

We are located in Australia, we ship both nationally & internationally via Australia Post E-parcel service.

local pickup

We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us via email to arrange a suitable time for pickup.

International Orders

We're currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Please check the current estimate timeframes once the parcels have been dispatched from us: Australia Post Estimated international delivery speeds. We cannot guarantee these timeframes, they are only an estimate. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.

international taxes

Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS), in this case, the customer will not be reimbursed for the postage costs, and may be charged a refund fee.

dispatch times

We will endeavour to dispatch orders within 3 business days.

tracking

Once your order has been dispatched, you will receive a notification via email or SMS, which will include a tracking number and link where you will be able to track your order.

delivery delays

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

return to sender

It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. If the delivery is unsuccessful and parcel is returned to sender (RTS) due to customer error or failure to retrieve from collection point (if applicable), we will contact the customer with options for re-shipment at the buyers expense.

order cancellation

If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped. Please contact us as soon as possible at info@kiinbaby.com. A processing fee of 3% will be charged on any order that is cancelled/refunded. We also reserve the right to cancel and fully refund any orders at our discretion.