Shipping policy
Location
We are located in Australia and ship both nationally and internationally via Australia Post E-parcel service.
Local pickup
We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us here to arrange a suitable time for pickup.
Pre Order Items
Pre-order items are currently in transit to our warehouse. Your entire order will be dispatched once all stock is available. However, if you’d like the in-stock items shipped separately before the pre-order arrives, we can arrange this for an additional postage fee.
Australia Shipping
We offer flat rate shipping Australia-wide:
- Standard: $12.95
- Express: $19.95
- Free Shipping: All orders over $200 AUD qualify for free standard shipping.
International Shipping – New Zealand
We currently offer international shipping to New Zealand only.
Orders are shipped via Australia Post. Delivery timeframes are estimates and may vary depending on your location and any carrier or customs delays. For the latest estimated delivery timeframes, please refer to Australia Post Estimated International Delivery Speeds.
While delivery timeframes are outside of our control, our team is always happy to assist if you experience any issues with your order.
International Taxes & Duties
New Zealand orders may be subject to customs duties, taxes or other import charges. Any applicable charges are the responsibility of the customer.
If an order is returned to us due to unpaid duties or charges, original shipping costs will not be refunded and a restocking fee may apply.
Dispatch Times
Orders are typically dispatched within 3 business days. *During sale periods, processing times may be longer due to higher order volumes.
Tracking
After dispatch, you will receive a notification email containing a tracking number and link to monitor your parcel's progress.
Delivery Delays
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.
Return To Sender (RTS)
Please ensure your address is correct at checkout. If a parcel is returned to us due to incorrect address details or failure to collect from a designated collection point, we will reach out to you with re-shipment options at your expense.
Shipping Protection
To safeguard your purchase, we offer Shipping Protection as an optional extra at checkout. For a small fee, this coverage protects your order against loss, theft, or damage during transit.
How it works: If Shipping Protection is added to your order, we’ll cover any loss, theft, or damage that occurs once the parcel is in transit. To make a claim, simply contact us at support@kiinbaby.com within 7 days of the estimated delivery date, including your order number, and we’ll arrange a replacement or reimbursement.
Without Shipping Protection: If Shipping Protection is not added, Kiin Baby cannot take responsibility for parcels that are lost, stolen, or damaged once they leave our warehouse, as they are then in the carrier’s control. However, we will always do our best to assist you in resolving courier-related issues.