FAQs
Orders + Shipping
How long will my order take to be sent?
Orders are typically dispatched within 3 business days. During busy sale periods, dispatch may take a little longer. Express orders are prioritised where possible.
How much is shipping within Australia?
Standard shipping is $12.95 Australia-wide. Express shipping is $19.95. Australian orders $200 or more qualify for free standard shipping.
Do you offer local pickup?
Yes! Select local pickup at checkout and wait for your ready-to-collect email before visiting. Collect from Unit 3 / 1 Reliance Drive, Tuggerah NSW 2259. Our shopfront is open Monday–Saturday, 10am–2pm. Plan your visit.
How do I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number and link.
Do you ship internationally?
We currently deliver within Australia and to New Zealand. Available delivery services and prices are shown at checkout. See our Shipping Policy for more information.
Will I need to pay customs duties or taxes?
For New Zealand orders, check the taxes and delivery charges shown at checkout. Customs may assess additional import charges depending on your order and local rules; charges not collected at checkout may be payable before delivery. Contact us if you are unsure, and see our Shipping Policy.
What if my parcel is returned to sender?
Please contact our team so we can look into the reason and talk through the options. If an incorrect address or missed collection caused the return, an additional delivery charge may apply to resend it; we will confirm this with you first. If the problem was caused by us or the delivery service, your consumer rights still apply.
What if my parcel is missing or arrives damaged?
If your parcel hasn’t arrived or something arrives damaged, email support@kiinbaby.com with your order number and what happened. Photos of damage are helpful if you can share them. Our small team will follow it up and help arrange the appropriate next steps, including a refund or replacement where you’re entitled to one.
If tracking says delivered but you can’t find your parcel, please get in touch so we can check the delivery details with you. You can also use our returns and order enquiry form.
Returns + Order Issues
What is your returns policy?
Changed your mind or chosen the wrong size or colour? We accept eligible returns for store credit when you contact us within 14 days of receiving your items. Items must be unused, unwashed and unaltered, with original packaging and tags, and not marked Final Sale. You cover change-of-mind return postage; original delivery charges are not credited.
If your item is faulty, damaged, incorrect or not as described, different rights apply. The 14-day limit does not apply to these issues. Our full policy has the details and an easy enquiry form.
Is return postage covered?
You cover postage for a change-of-mind return. We do not usually ask you to return faulty items. If we do need a faulty, damaged or incorrect item sent back, we will arrange the next steps and cover return postage.
My order arrived faulty or damaged. What should I do?
We are here to help. Use our enquiry form or email support@kiinbaby.com with your order number or other proof of purchase and what has happened. Photos are helpful if you can share them, either by email or in your reply to our team.
Depending on the issue and what you would prefer, we can arrange a refund, replacement or store credit. Please tell us as soon as you notice a problem; the 14-day change-of-mind limit does not apply to faulty items, and your consumer rights still apply.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. If your order has not been processed or dispatched, we will do our best to help. See our Returns Policy.
How do I use my return store credit?
Your return credit is added to your customer account, so there is no gift card code to enter. Sign in using the email address your credit was issued to, then select Apply store credit under Payment at checkout. You can pay any remaining amount with another available payment method.
Discounts + Gift Cards
Why isn’t my discount code working?
Discount codes may not work if they’ve expired, the minimum spend hasn’t been met, the item is excluded, or another offer is already applied. If you’re unsure, contact us before placing your order.
Can I use a discount code with a bundle offer?
Discount codes generally can’t be combined with bundle discounts or other offers.
Do you sell gift cards?
Yes! Kiin E-Gift Cards can be used online and at our HQ shopfront, and have no expiry date. Enter the code at online checkout or show it to our team in store. Unused balance stays on the card for next time. Kiin gift cards cannot be redeemed at independent stockists.
Products + Care
Where can I find care instructions?
Care instructions are listed on each product page and on the product label where applicable. Following these instructions will help keep your Kiin pieces looking and feeling their best.
How do I choose the right size?
Please refer to the size guide or sizing details on the product page. If you’re unsure, contact us and we’ll be happy to help.
A little list for your next big chapter. Our gift registry is powered by MyRegistry, a global registry platform that lets you bring your favourite Kiin pieces and gifts from other stores together in one easy-to-share list. Perfect for a baby shower or welcoming your little one, it helps family and friends choose something you will love.
Gift Registry
How do I create a gift registry?
Start on our Gift Registry page and choose Create a Registry. Set up your free MyRegistry account, then start adding the little things you love.
How do I find someone’s gift registry?
Visit the Gift Registry page and search using the registry holder’s details.
How do I access and edit my gift registry?
Visit the Gift Registry page and select 'manage my registry'.
Can I use the MyRegistry app?
Yes! The free MyRegistry app lets you add gifts, edit your list and share it from your phone. Sign in with the same MyRegistry account you use for your Kiin registry.
Download for iPhone · Download for Android
The app is optional—you can also use MyRegistry in your browser.
Stockists + Wholesale
Where can I shop Kiin in person?
Come and meet our small team, feel the fabrics and browse the collection at our Tuggerah HQ shopfront, open Monday–Saturday, 10am–2pm.
Further afield? Our stockist locator will help you find a Kiin retailer near you. Each store carries its own selection, so it is worth checking with them before visiting.
How do I become a Kiin stockist?
We would love to hear a little about your store. Apply through our Become a Stockist page and our team will review your application. Already a Kiin stockist? Sign in to our wholesale store.
