Last updated: 16 October 2026

Kiin Baby Pty Ltd operates our SMS service. These terms explain the texts you may receive from us and how to stop marketing messages.

Signing up is your choice

If you choose to subscribe, we may send marketing texts about new arrivals, offers and reminders. You do not need to subscribe to shop with Kiin. Giving us a phone number for an order does not automatically sign you up to marketing.

We may also send necessary service messages, such as order or delivery updates. Message frequency varies. Kiin does not charge you for receiving our texts, but your mobile provider’s usual message or data charges may apply.

Unsubscribing

Follow the unsubscribe instructions in a marketing text, such as its opt-out link. If the message says replies are supported, you can reply STOP. Some branded sender names cannot receive replies, so please use the link or contact us instead.

You can also email support@kiinbaby.com to unsubscribe. We action marketing unsubscribe requests within five working days. Necessary messages about an existing order may still be sent.

Your number and getting help

Please let us know if your mobile number changes. Text delivery depends on mobile networks and may be delayed or unavailable. If you need help with an order or a message, contact our team by email or through our Contact Us page.

Your privacy and rights

Our Privacy Policy explains how we handle contact details, marketing preferences and other personal information. Nothing in these terms limits rights you have under applicable consumer or privacy law.

We may update these terms as the service changes. The latest version and date will be shown here.