Free shipping on Aus orders of $200+

Privacy policy

Quick Summary

  • We collect only the personal information we need (like your name, email, or phone number).
  • We use this information to provide our services, improve your experience, and send occasional communications.
  • You can opt out of email or SMS marketing at any time.
  • We never sell your data to unrelated third parties.
  • You can request access to or correction of your data, or lodge a complaint if you’re concerned.
  • Our full privacy practices are detailed below.

Privacy Policy


Kiin Baby Pty Ltd ("Kiin", "Kiin Baby", "us", "we", or "our") operates the www.kiinbaby.com website (hereinafter referred to as the "Service" or "website").This page outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and usage data

We may use your phone number to send you occasional transactional or promotional SMS messages. You may receive these messages based on your express consent, or inferred consent where you have interacted with us (such as placing an order or signing up to our newsletter) and have not opted out. All marketing SMS messages will include a clear and functional unsubscribe method, such as a reply keyword (e.g. STOP) or link, in accordance with the Spam Act 2003. Please note: by entering your mobile number on our website (e.g. through a form or checkout), you acknowledge that you have read and agree to this Privacy Policy and consent to receiving SMS communications, unless you opt out.

Usage Data

We may collect information on how the website is accessed and used. This Usage Data may include your device's Internet Protocol (IP) address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity and store certain information. These technologies include cookies, beacons, tags, and scripts. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent.We use:

  • Session Cookies to operate our website
  • Preference Cookies to remember preferences and settings
  • Security Cookies for safety and fraud prevention

Use of Data


We use the data we collect for the following purposes:

  • To provide and maintain our website and services
  • To allow participation in interactive features
  • To provide customer support
  • To detect, prevent and address technical issues
  • To monitor usage and improve our website
  • For marketing purposes and market research, including email and SMS communications
  • To analyse how users interact with our website and improve our offerings
  • For any purpose which you have agreed to as part of a specific promotion or competition
In some cases, your consent to receive marketing communications may be inferred from your conduct and reasonable expectations — for example, where you provide your contact details during a purchase or subscription and do not opt out of marketing.

Sensitive Information

We do not usually collect sensitive information (such as data relating to health, ethnicity, or religious beliefs). If we ever do, it will only be with your express consent and when required for a clearly stated purpose.


Your Rights & Choices

You have the right to:

  • Access any personal data we hold about you
  • Request correction of any inaccurate or outdated personal information
  • Opt out of email and SMS marketing at any time
  • Lodge a complaint if you believe we’ve breached your privacy rights
To make any of these requests, contact us at support@kiinbaby.com. We will respond within a reasonable timeframe (typically 10 business days).

 

Unsubscribing from Communications

 

You can opt out of marketing messages at any time:

Email marketing: Click the unsubscribe link at the bottom of any marketing email, or email us directly

SMS marketing: Click the opt-out link provided in the message.

Additional Rights for Certain Regions

United States (Certain States)
If you are located in certain US states, you have the right to opt out of the “sharing” of your personal information or its use for targeted advertising. You can exercise this right at any time by visiting our Your Privacy Choices.

UK / EEA / Switzerland
You can manage your cookie preferences, including consent for marketing cookies, at any time by selecting “Cookie preferences” in our website footer or through your browser settings. You can also withdraw consent or object to Shopify’s processing for enhanced services via the Shopify Privacy Portal.


Complaints and Dispute Resolution

 

If you have concerns about how your personal information has been handled, please contact us at support@kiinbaby.com.We take complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.


Data Transfers


Your information may be transferred to — and maintained on — computers outside your state or country where data protection laws may differ. By submitting your data, you consent to this transfer. We take reasonable steps to ensure your data is secure and treated in accordance with this policy. 

In relation to Shopify’s enhanced services, including those that incorporate data from your interactions with other merchants, your data may be transferred internationally to Shopify or its third-party service providers.


Sharing Your Information


We do not sell your personal data to unrelated third parties.

We may share your data:

  • With trusted service providers who help operate our business
  • With Shopify and its service providers for the purposes described above, including enhanced services that use aggregated or de-identified data from your interactions with other merchants and Shopify (meaning this data is combined with information from other customers and is not used to personally identify you)
  • If required to do so by law or to protect legal rights
  • In the event of a company sale, merger, or reorganisation
  • With subsidiaries or affiliated companies for legitimate purposes
  • To enforce our policies or investigate violations
Where third parties are involved, we require them to protect your data to the same standards we do.


Shopify Hosting & Data Processing

Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your personal data on a secure server behind a firewall. Shopify is certified Level 1 PCI DSS compliant and follows industry best practices for securing personal and payment data.

For more information, you can view:

In addition to operating our online store, Shopify may process your information to provide enhanced services, including services that incorporate data from your interactions with other merchants and with Shopify. Your information may be shared with Shopify and other third parties (which may be located in other countries) for these purposes.


Security


We take reasonable steps to protect the security of your personal data. This includes access controls, password protection, and securely encrypted infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Payments


We use trusted third-party payment processors and do not store your credit card details. These processors adhere to PCI-DSS standards and manage your data in accordance with their privacy policies.Payment platforms we use include:

  • Shopify Pay / Shop Pay
  • PayPal
  • Afterpay
  • Apple Pay
  • Google Pay

Please refer to their respective privacy policies for more information.


Third-Party Links


Our website may contain links to other websites we don’t control. We encourage you to review their privacy policies before submitting any personal data.


Children's Privacy


Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

Data Retention


We keep your personal data only as long as reasonably necessary for the purposes it was collected. For example, we retain order history for our records unless you request deletion. If you would like us to delete or update any personal data, email support@kiinbaby.com.


Policy Updates


We may update this Privacy Policy from time to time. The most current version will always be available on this page, and the "Last updated" date will reflect the latest revision.We encourage you to review this policy periodically.

Contact Us


If you have any questions, concerns, or requests relating to this policy, please contact us:
Kiin Baby Pty Ltd
Unit 3 / 1 Reliance Drive, Tuggerah NSW 2259, Australia
ABN 32 631 536 233
Email: support@kiinbaby.com

×