Sale Terms & Conditions
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Sale Terms & Conditions
- Black Friday Sale Terms & Conditions:
- Sale Period: The Black Friday Sale begins on 26th November at 10:00am and ends on 2nd December at 11:59pm AEDT, 2024.
- Offer Details: Save up to 65% off Sitewide
- Free Gift with Purchase: Offer is valid for orders that meet the specified minimum spend during the sale period. Free gift is subject to availability and may vary based on stock levels. If the selected gift is unavailable, Kiin Baby reserves the right to substitute with a similar item of equal value.
- Discount Application: Discounts are automatically applied at checkout, and prices displayed reflect the discounted amount.
- Exclusions: Sale excludes e-gift cards.
- Discount Codes: This offer cannot be used in conjunction with any other discounts or promotional codes.
- Order Dispatch & Shipping: We aim to dispatch orders within 3 business days. However, please note that during sale periods, dispatch times may be longer due to high order volumes. Shipping delays may occur during high-volume periods, and delivery times cannot be guaranteed.
- Returns & Exchanges: Our standard returns and exchanges policy applies to all sale items, excluding those in the 'Outlet' section. Any refunds will be issued for the price paid at the time of sale. Read our full refund policy here.
- Changes to the Offer: We reserve the right to modify or cancel this promotion at any time without notice.
Sale FAQ's
What is the Black Friday Offer?
Save up to 65% off Sitewide! Discounts are automatically applied. Prices displayed reflect the discounted amount.
When is the sale?
The Black Friday Sale begins on 26th November at 10:00am and ends on 2nd December at 11:59pm AEDT, 2024.
Do I need a discount code?
No, you don’t need a discount code! Discounts are automatically applied at checkout, and all prices displayed already reflect the discounted amounts. Happy shopping!
Can I use other discount codes in the sale?
No, additional discount codes cannot be used during the sale. The sale prices already reflect the maximum discount available.
My gift with purchase didn’t get added to my cart. Will I still receive it?
Yes! Your gift with purchase will be automatically added to your order. No need to worry—it’s on its way!
Can I choose the colour of my gift with purchase?
No, the colour will be selected at random unless otherwise stated.
How long will it take to receive my order?
Please note that orders may take longer to be dispatched during busy sale periods. If you need your parcel sooner, we recommend selecting the priority shipping option at checkout for faster processing and delivery.
What is the Return & Exchange Policy?
Our standard returns and exchanges policy applies to all sale items, excluding those in the 'Outlet' section. Any refunds will be issued for the price paid at the time of sale. Read our full refund policy here.
I placed my order a few days ago. Can I cancel or change it to shop during the sale instead?
Unfortunately, we’re unable to adjust existing orders to reflect sale prices. However, the sale is a perfect opportunity to grab a few more goodies!
General
How do i contact customer service?
You can contact us here or by emailing support@kiinbaby.com.
Do you have a physical store?
We dont currently have a physical store but we have many lovely stockists that you can visit! Click here to find one near you.
How do i know if an item is in stock?
If a product is no longer available online it will be marked as “Sorry currently out of stock” on the product page. You will also have the option of entering your email if you would like to be notified when the item is back in stock.
How do i cancel my order?
If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped. Please contact us as soon as possible at info@kiinbaby.com. A processing fee of 3% will be charged on any order that is cancelled/refunded. We also reserve the right to cancel and fully refund any orders at our discretion.
Shipping
how long after i place my order, will it be shipped?
We will endeavour to dispatch orders within 3 business days. Express post orders get priority and will be shipped the next business day.
how do i track my order?
Once your order has been dispatched, you will receive a notification via email, which will include a tracking number and link where you will be able to track your order.
Do you offer local pick up for orders?
We offer local pickup from our warehouse at Tuggerah, on the Central Coast of NSW. Select the 'Local Pickup' option at checkout, and contact us via email to arrange a suitable time for pickup.
What happens if my delivery is delayed?
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise, Please contact us via email at support@kiinbaby.com.
My tracking status is 'returned to sender'. What do i do?
There are a few reasons why a parcel delivery could be usuccessful, and therefore returned to sender (us at Kiin Baby). If the delivery is unsuccessful due to customer error e.g incorrect or insufficient address information, failure to retrieve from collection point, failture to pay import taxes (international orders outside of Australia) we will offer options for re-shipment (at the customers expense) OR a credit note/refund (minus shipping cost). It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process.
Do you ship internationally?
We're currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Please check the current estimate timeframes once the parcels have been dispatched from us: Australia Post Estimated international delivery speeds. We cannot guarantee these timeframes, they are only an estimate. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.
will i be charged customs duty or taxes on my international order?
Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS), in this case, the customer will not be reimbursed for the postage costs, and may be charged a refund fee.Any charges must be paid by the person receiving the parcel.Customers located outside of Australia should check the Delivery Information section for further information about possible customs, import and similar duties and charges that may apply to their order.
Returns
is return postage covered?
We will cover the cost of postage if the return is due to our error otherwise it is the customers responsibility.
my order has arrived damaged or faulty!
If there is a fault with the product please contact us at support@kiinbaby.com within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process.We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Kiin in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.